pk999 Privacy Policy

1. Introduction

pk999 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at pk999.lat. This Privacy Policy describes how pk999 collects, processes, stores, and shares personal data obtained from users ("you", "your") who register, access, or use the pk999 platform and its associated services.

We are committed to protecting the privacy of all users on the pk999 platform, including users in Pakistan and any other jurisdictions from which the platform is accessed lawfully. By registering an account or continuing to use the pk999 platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the pk999 platform in full.

2. Personal Data We Collect

pk999 collects the following categories of personal data from users:

2.1 Registration Data

• Mobile phone number (used as primary account identifier);
• Date of birth (collected for age verification purposes);
• Country of residence;
• Password (stored in hashed, non-reversible format — never stored in plain text).

2.2 Identity Verification (KYC) Data

• Full legal name as it appears on your CNIC;
• CNIC number;
• Copy of CNIC (front and back);
• Selfie or live photograph for identity matching purposes;
• Proof of address where required by compliance procedures.

2.3 Financial & Transaction Data

• JazzCash or Easypaisa mobile wallet identifiers;
• Bank account details (account title, IBAN) where bank transfer is used;
• Masked card details (last four digits, card type) for Visa and Mastercard transactions;
• USDT TRC20 wallet address where cryptocurrency is used;
• Full transaction history: deposits, withdrawals, wagers, winnings, and bonus credits.

2.4 Usage & Technical Data

• IP address;
• Device type, operating system, and browser version;
• Session timestamps, login history, and duration;
• Pages visited, games played, bets placed, and navigation patterns within the platform;
• Geolocation data (derived from IP address, not GPS).

2.5 Communications Data

• Content of support chat conversations, emails, and other correspondence with pk999;
• Feedback and survey responses where voluntarily submitted.

3. How We Collect Personal Data

pk999 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or voluntarily provide information through any feature of the platform;
• Automatically — through cookies, server logs, session tracking technology, and device fingerprinting as you interact with the pk999 platform;
• From third-party service providers — including payment processors (JazzCash, Easypaisa, bank networks, card schemes), identity verification services, fraud detection services, and analytics partners, where such data is provided as part of a transaction or compliance process;
• From publicly available sources — where permitted by law, for the purpose of verifying identity or detecting fraud.

4. Purpose and Legal Basis for Processing

pk999 processes personal data for the following purposes and on the following legal bases:

• Contract performance: Processing your registration data, financial data, and game/bet history is necessary to operate your pk999 account and provide the services you have contracted for;
• Legal obligation: KYC identity verification, age verification, and transaction monitoring are processed to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations;
• Legitimate interests: Usage data, technical data, and fraud indicators are processed to maintain platform security, detect and prevent fraud and abuse, and improve the pk999 user experience;
• Consent: Marketing communications (including promotional SMS messages to your registered Pakistani mobile number) are sent only where you have given explicit consent. You may withdraw this consent at any time by updating your communication preferences in account settings;
• Vital interests: In exceptional circumstances, personal data may be processed to protect the safety or vital interests of a user, for example in the context of a responsible gaming intervention.

5. Data Retention

5.1 pk999 retains personal data for as long as your account remains active and for a period of no less than five (5) years following account closure. Extended retention periods may apply where required by applicable law, regulatory obligation, or ongoing legal proceedings.

5.2 KYC identity documents are retained for the full statutory minimum retention period applicable in the jurisdiction from which pk999 holds its operating licence.

5.3 Transaction records are retained for a minimum of five (5) years from the date of the relevant transaction, in accordance with standard financial recordkeeping requirements.

5.4 Upon expiry of the applicable retention period, personal data is securely destroyed or anonymised such that it can no longer be associated with an identifiable individual.

6. Data Sharing and Disclosure

pk999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, banking networks, card schemes, or cryptocurrency processors as necessary to execute deposits and withdrawals;
• KYC and identity verification providers: Registration and identity data is shared with third-party KYC service providers for the purpose of identity verification and age confirmation;
• Fraud prevention and security: Technical data and usage patterns may be shared with fraud detection service providers to identify and prevent fraudulent activity on the platform;
• Game software providers: Bet and game interaction data is necessarily processed by the game engine operated by the relevant software provider (e.g., Ezugi for live casino games);
• Regulatory and law enforcement authorities: pk999 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or valid legal process;
• Group companies: Personal data may be shared with affiliated entities within the pk999 corporate group for operational and compliance purposes, subject to equivalent data protection standards;
• Corporate transactions: In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the acquiring entity, subject to notification to affected users.

7. International Data Transfers

The pk999 platform operates infrastructure and engages service providers that may be located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection, pk999 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent contractual protections — before any transfer is made. By using the pk999 platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan in connection with the operation of our services.

8. Security Measures

pk999 applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the pk999 platform;
• Password hashing using bcrypt or equivalent one-way hashing algorithms — your plain-text password is never stored;
• OTP-based multi-factor authentication available for all registered accounts;
• Role-based access controls restricting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Automated monitoring for anomalous login activity and suspicious transaction patterns.

While pk999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own pk999 login credentials.

9. Cookies and Tracking Technologies

9.1 The pk999 platform uses cookies and similar tracking technologies (including local storage, session storage, and device fingerprinting) to operate the platform, maintain user sessions, remember preferences, and analyse usage patterns.

9.2 Essential cookies are required for the pk999 platform to function and cannot be disabled without impairing platform functionality. These include session authentication cookies and security tokens.

9.3 Analytics cookies are used to understand how users navigate the pk999 platform, which pages are most visited, and where users encounter difficulties. This data is used in aggregate form to improve platform performance.

9.4 Preference cookies remember your platform settings — including language, display preferences, and last-visited lobby category — to provide a more consistent experience across sessions.

You may manage cookie settings through your browser. Disabling essential cookies will affect your ability to log in to and use the pk999 platform. Disabling analytics or preference cookies will not prevent platform access but may affect some personalised features.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pk999:

• Right of access: You may request a copy of the personal data pk999 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to overriding legal or regulatory retention obligations;
• Right to restriction: You may request that processing of your data be restricted in certain circumstances while a dispute or review is pending;
• Right to data portability: You may request that data you have provided to pk999 be transferred to you or to another controller in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through your account communication settings;
• Right to object: You may object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, contact the pk999 data protection team at: [email protected] (plain text — not a clickable link). pk999 will respond to verified data subject requests within 30 days of receipt.

11. Children's Privacy

The pk999 platform is strictly intended for users aged 18 years or older. pk999 does not knowingly collect personal data from individuals under the age of 18. If you have reason to believe that a minor has provided personal data to pk999 or is using the platform, please contact us immediately at [email protected]. Upon confirmation, pk999 will take prompt steps to delete the relevant data and close the associated account.

12. Amendments to This Policy

pk999 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via SMS to their registered Pakistani mobile number and/or by prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the pk999 platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pk999 holds about you, please contact our team. Support is available via the live chat function on the pk999 platform. For written correspondence regarding data protection matters specifically, you may write to us at: [email protected] (plain text — not a clickable link). Please include your registered mobile number and the nature of your request so that we can respond efficiently.